Non-commercial laboratories very often only deliver their services to the company of which they are part of. They deal with internal customers like production, R&D, quality department and sales. This type of laboratory also has regular contact with customers, for example in case of quality related customer complaints.Managing the (internal) customers, towards delivering the agreed service in time and with the highest degree of quality, is experienced as a big challenge by many laboratories. The challenge only grows after the decision has been made to also take on external customers, to strengthen the financial justification of the laboratory organisation. The acquisition and retention of external customers is even more important for commercial laboratories. The acquisition of new customers is not an easy task especially in the current economical conditions. New marketing and acquisition strategies are necessary to be able to attract new customers. |
Common issues with Customer Management
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LUFC LabConsultants can advise and support your laboratory with a refreshing new way to effectively manage your internal and external customers.
How can LUFC help improve Customer Management
We bridge the gap between laboratory and customers |
Are you interested in our Customer Management services or would you like to discuss the possibilities for your laboratory, contact LUFC LabConsultants via e-mail: info@lufc-labconsultants.com or call us at tel: +31 492 849450