Categories
CDS Efficiency ELN General LIMS LUFC LabConsultants Workflow

Selection and Implementation of Laboratory Software & Hardware

How do I make the best decision for my laboratory?

Did you ever spend a large amount of money on a new instrument or a new software solution, and came to conclusion that the instrument or software did not meet your expectations?

Have the features and benefits of these instruments or software solutions been exaggerated by the vendor(s)?

Did the user requirements ever change in a late state of the proces or even after the purchase, so that the chosen solution did not fit anymore?

Did you ever go through a complete selection process with a vendor(s) to find that  the budget was cancelled in a late stage of the process?

Did your laboratory ever experience an implementation of a LIMS or similar software that was not completed successfully or even cancelled?

Is the answer on one or more of these questions YES, or are you not sure?

In that case it may be worthwhile to involve a Vendor-Independent-Laboratory-Investment-Specialist during your current or next laboratory-investment project.

LUFC LabConsultants supports you with the following steps in the selection process:

  • Determine the current and desired workflow.
  • Determine the bottlenecks in the workflow and find possible solutions to improve the workflow and increase efficiency.
  • Build u justification for an investment in manpower, hardware and/or software solutions.
  • Writing a URS (User Requirements Specification) for a new instrument and/or a new software solution (For example a LIMS or ELN).
  • Guide the internal processes to come to a well-founded investment plan.
  • Approach suitable vendors and gather the necessary technical documentation to start the “Vendor- and Software Selection“.
  • Determine the short list of suitable products & vendors.
  • Determine the content of the demonstrations by the short-list vendors.
  • Evaluate the demonstrations and rate the vendor & products.
  • Commercial and technical contract negotiations with the 2 best vendors.
  • Report to the management to provide the input to make the decision for the best product for the laboratory.
  • Project Management during implementation (optional).

The action plan above is only an example. Depending on the nature of the project, steps could be added or left out.

In case you want to discuss what LUFC LabConsultants could do to support your next selection and purchase project, let us know by e-mail to: info@lufc-labconsultants.com

Categories
CDS Efficiency ELN General Lean LIMS LUFC LabConsultants Quality Workflow

Laboratory Scan (LabScan & LabInfoScan)

  • How valid are the results my laboratory is delivering at the end of the day?
  • Is the laboratory organization fit for its purpose?
  • Where are the bottlenecks in the laboratory workflow?
  • Is my laboratory functioning with optimal efficiency?
  • Are the laboratory resources in line with the demand?
  • Does my laboratory informatics solution effectively support the timely delivery of high-quality results and reports to my customers?
  • Which potential improvements in my laboratory (workflow) would boost the quality of results in the most cost-effective manner?

Above are only a few examples of questions that (laboratory) managers ask themselves regularly to keep an up-to-date view on the status of their laboratories. Answering these questions is not always easy.

The (laboratory) manager often has a hard time getting a clear picture on the performance of the laboratory. In many cases an impartial judgement is formed only after an assessment of an external regulatory body, hardly the ideal way to get this clear picture. An alternative way is to ask an independent expert consultant to conduct an investigation. An independent expert consultant can easier get a clear and unbiased picture of the quality and efficiency of your laboratory organization. Furthermore this consultant can recommend changes to improve the overall (quality)performance of the laboratory.

LUFC LabConsultants consists of a number of laboratory- and quality consultants that have a strong background in assessing and advising laboratories around the world.

LUFC LabConsultants developed a new service called LabScanto be able to support laboratories to keep their (quality)performance on the highest level.

The Laboratory Scan is often conducted in order to provide answers to a number of questions that the (laboratory)management has concerning their own laboratory.

Next to the questions above, there are a number of general topics that are covered during the Laboratory Scan.

The general topics are:

  • Quality Assurance: Method validation; Control steps (primary-, secondary- and tertiary ); Calibration and traceability; Registrations and control of deviations, Quality manual.
  • Efficiency of organization, workflow, people, resources and information handling.
  • Workflow: Effectiveness of and potential bottlenecks in work processes, sample routing, planning and execution of analysis, information handling.
  • Data & Information handling: Accessibility (SOP’s, methods, data, reports); Software solutions; Data integrity and data security; Backup and restore procedures.
  • Organization: Structure; People (knowledge, experience, training, motivation, ambition, satisfaction); Communication (internal, customers); Workload; Customer orientation.

The topics mentioned above are the foundation of the Laboratory Scan. Upon request of the (laboratory) management, the topics of the Laboratory Scan can be adapted.

Following steps, among others, are taken during the execution of the Laboratory Scan:

  • Definition of topics of investigation.
  • Study of records (results, deviations, validations etc) and documentation (quality manual, SOP’s, workload, financial reports etc.)
  • Interviews with several employees (management, laboratory technicians, QA, IT, QP, internal customers.
  • Laboratory assessment with focus on Quality Assurance, efficiency of workflow, information handling and human factors (workload, qualifications, motivation, education, ambition, safety-health-welfare)
  • Reporting and presentation of findings, discussion on topics of investigation, potential bottlenecks, conclusions and recommendations.

Do you have questions on the content of the Laboratory Scan? Would you like to discuss the benefits that a Laboratory Scan could bring to your organization? Let us know by e-mail on: info@lufc-labconsultants.com

https://www.lufc-labconsultants.com

 

 

 

Categories
Customer-Management Efficiency General Laboratory Laboratory-Scan Lean LUFC LabConsultants Quality Smart-Laboratory Social Media Workflow

External and internal laboratory customers

Non-commercial laboratories very often only deliver their services to the company of which they are part of. They deal with internal customers like production, R&D, quality department and sales. This type of laboratory also has regular contact with customers, for example in case of quality related customer complaints.Managing the (internal) customers, towards delivering the agreed service in time and with the highest degree of quality, is experienced as a big challenge by many laboratories. The challenge only grows after the decision has been made to also take on external customers, to strengthen the financial justification of the laboratory organisation. The acquisition and retention of external customers is even more important for commercial laboratories. The acquisition of new customers is not an easy task especially in the current economical conditions. New marketing and acquisition strategies are necessary to be able to attract new customers.
Common issues with Customer Management

  • Inadequate agreements between lab and customers
  • Insufficient knowledge of the reasoning behind certain requests for analyses. How meaningful are certain analyses?
  • Insufficient communication between lab and customers
  • Added value of the laboratory not recognized by the (internal) customers
  • Missing strategy for acquiring new customers
  • Limited knowledge of account management towards retention and increase of turnover at existing customers
  • Commercial tasks executed by poorly commercial-educated lab technicians
  • Limited marketing efforts to increase the awareness with customers of the service portfolio of the lab
LUFC LabConsultants can advise and support your laboratory with a refreshing new way to effectively manage your internal and external customers.
 

How can LUFC help improve Customer Management

  • Identify and solve bottle necks in the customer communication, customer service agreements and current internal customer testing activities  (Laboratory Scan)
  • Re-align the laboratory activities with the testing- and information needs of the internal customers (Smart Laboratory)
  • Setup of marketing and sales activities including the use of social media
  • Commercial training for laboratory technicians, executed by commercial laboratory consultants
  • Sales and marketing coaching “on the job”

We bridge the gap between laboratory and customers

Are you interested in our Customer Management services or would you like to discuss the possibilities for your laboratory, contact  LUFC LabConsultants via e-mail: info@lufc-labconsultants.com or call us at tel: +31 492 849450